Terms and Conditions
Welcome to the PurelyPutiProducts.co.uk website terms and conditions for use. These terms and conditions apply to the use of our website and by accessing this website and/or placing an order you agree to be bound by the terms and conditions set out below. If you do not agree to be bound by these terms and conditions you may not use or access this website. If you have any questions before you place an order relating to these terms and conditions please do not hesitate to contact us
We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998) to send products to you by mail order. We do not share or sell any information about you, or your buying habits, with anyone. For those who have their goods delivered via courier, your contact details will be passed to the courier company to enable delivery of your order.
Cancellation Policy All customers have the right to cancel their order within 7 days. If not satisfied with any goods received, customers may return their purchase within 14 days and receive a full refund of the cost of goods including outward shipping (provided they remain in re-saleable condition, unopened and are in original packaging). Return postage for any cancelled order is the responsibility of the buyer.
DAMAGED GOODS OR INCOMPLETE ORDERS
Returns Policy To return any order or part of an order please contact us via email and we will forward you a Returns Form.
In the unlikely event you receive an incomplete, damaged or incorrect order you must notify within us 2 working days of receipt. In the event of damage, you must retain all packaging. We may ask for photos in order to submit a claim to our carrier. Please check your order carefully upon receipt. We will endeavour to replace the product(s) or refund the purchase price. We will not however be held liable for any postage costs for returned of items.
The cost of returning any goods under the above circumstances will be paid by the customer UNLESS the goods were sent in error.
Due to the nature of our products we are unable to accept any returns of OPENED products.
In the event of non-delivery of items, please contact us immediately and we will investigate further.
DISCLAIMER AND LIABILITY
PurelyPuti Products does not make any health or medical claims about our ingredients, nor do we make any claims about our end products or end use of our products. PurelyPuti Products will not be held responsible for any results obtained from the purchase or subsequent use of our products. Neither shall we be held responsible for any damages incurred whilst using our products.
All information (including product descriptions) is, to the best of our knowledge, complete and accurate.
All content on this website is the intellectual property of “PurelyPuti Products” You are permitted to use our website for your own purposes and to print and download material from this Website provided that you do not modify any content without our consent. Material on this website must not be republished online or offline without our permission.
Every effort is made to keep the website up and running smoothly. However, PurelyPuti Products takes no responsibility and will not be liable for the website being temporarily unavailable due to technical issues beyond our control.
We use Paypal’s secure system to process payments. You don’t need a Paypal account to pay this way. The system works just like any other merchant payment system. Simply enter your credit card details and submit your payment. We also accept payment through Worldpay and bank transfers. If you wish to pay by card via telephone, please call us on 01862 871241. The total cost of your order is the price of the Products ordered plus Shipping Charges.
All credit/debit card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to us, we will not be liable for any delay or non-delivery. We do not store any details of your credit card nor do we have access to any information on the authorisation process of your credit card, the only information we are told by our credit card processors (RBS WorldPay or PayPal) is whether your Credit Card was Authorised or Failed.
We reserve the right to make price changes at any time due to unstable costs of raw materials, etc. We will give prior notice, wherever possible, and existing orders will not incur any extra charges. We do NOT charge VAT and there is NO minimum order.